Congratulations Jennifer Storms!

Jennifer Storms is our Customer Service Manager and is a Gold Certified Senior Move Coordinator. With nearly 18 years of experience, she manages our residential customer service department. This is her 4th time being named Heart of Quality winner, so it comes as less of a surprise to those that know her well.  Jennifer is a dedicated coordinator who always puts the customer first.

“This is Jen’s 4th Heart of Quality award, which is a remarkable professional achievement. Please join me in Congratulating Jennifer Storms on her 2017 Heart of Quality Award. Jennifer will be formally recognized on stage at the annual Learning Conference in St. Louis next month. She sets the bar very high and it shows every day, move in and move out. Great Job Jen, you make us all very proud! An industry quality leader year in and year out! We truly appreciate your outstanding efforts!” -John Clancy

“Heart of Quality” is Highest Honor

United Van Lines sets the bar high with its annual Heart of Quality award, which was created to recognize move coordinators throughout the van line who consistently provide customers with exceptional service.

The annual Heart of Quality award was created to recognize excellence among move coordinators. The move coordinator serves as a key point of contact for the customer and service providers to make the moving experience successful from preparation through final delivery. As an integral part of the moving process, the move coordinator’s role includes keeping the customer informed, being available, advocating, coordinating and consulting on aspects of overall move coordination. The top move coordinators from each van line and size category are recognized for their work during the calendar year. With more than 2,000 coordinators in the agency system, this is certainly the highest honor. Only one award winner and runner-up are awarded for each size category. Our size category contains 33 other agents. To qualify for the HOQ award, each nominee must meet with a minimum number of customer feedback survey returns and a median score of at least 4.43.

When choosing a moving company, our customers want a company that will care about your belongings, not just any mover. Clancy team members are consistently honored to be recognized by clients and partners for exceptional service. Let us go “above and beyond” for your next move. Contact us today to arrange your free estimate.

More Reasons to Choose Clancy

• #1 In Size Category
• #1 In Willingness to Recommend at 95%
• #1 in Overall Process, Estimating, Move Coordination, Packing, and Loading
• Exceeds or Best in Class in all seven Standards of Performance
• 5-Star Safety Performance Rating, Claims Liability and Quality Labor Certification
• 2017 Presidents Quality, Customer Choice, and Performance Excellence awards winner

When you need assistance with Origin or Destination services in the New York, or Connecticut areas, look no further. U761 Clancy Relocation wants to be your go-to agent for all of your moving and logistics needs. We are an award-winning company focused on quality and safety. We will provide you with incomparable customer service and treat your clients as if they were our own. Call or email us and ask for Jennifer to set up your OA, DA and Military requests.

The award recognizes the top service performer in United’s U.S. family of over 400 affiliated moving agencies.

United Headquarters: “The management team at Clancy believes in hiring great people that care about safety and quality…”

Senior Coordinator – Jen Storms “We set a very ambitious goal seven years ago with our Strive for Five program. We created a plan to achieve this recognition and we didn’t stop until we made it happen.”

PATTERSON, NY — Clancy Relocation & Logistics, an agent for United Van Lines headquartered in Patterson, NY with additional locations in New York and Connecticut, received the 2017 United Van Lines President’s Quality Award. The award recognizes the top service achievement in its size category in the carrier’s U.S. family of affiliated moving agencies. Clancy received the award at the company’s annual meeting in Seattle.

United Van Lines Chief Operating Officer Casey Ellis said, “The management team at Clancy believes in hiring great people that care about safety and quality, delivering the best in class value and exceeding customer’s expectations. It shows by how the team fulfills its mission each and every day.”  Clancy Relocation & Logistics earned the recognition on the basis of the company’s quality service as measured by data generated through a comprehensive survey completed by customers after the move.

This award means so much to everyone at Clancy.  “We won.” was the proud headline of an internal email John Clancy sent to the Clancy Quality team while still at United’s annual meeting.  “1st place. We took it home. Congrats to all! Thanks to all for your efforts. See you Monday. Spread the word. A great moment in our history.”  A chorus of email replies following including one from past president, Gene Clancy, “Congratulations John and crew. An amazing accomplishment. Hard work and dedication. I am very proud of you all.”

In qualifying for the 2017 President’s Quality Award, Clancy was named 2017 Customer Choice Award Winner and 2017 Performance Excellence Award Winner.  Several Clancy drivers and team members have also won individual awards for Quality and Safety this year.  Jennifer Storms, Gold Certified Move Coordinator and winner of the 2017, 2013 & 2012 United Van Lines Heart of Quality Award was initially speechless but later summed up how many of her colleagues at Clancy feel about the awards, “We set a very ambitious goal seven years ago with our Strive for Five program. We created a plan to achieve this recognition and we didn’t stop until we made it happen. Winning these awards is a tremendous accomplishment and testament to the dedication and determination of our employees.”

“Being in the moving industry puts us in close contact with customers who are sometimes experiencing a great amount of stress. Moving is a life-changing transition and usually, coincides with one or more other life-changing events.” said Jim Carey Vice President of Sales, “Reaching our goal of achieving this award was possible because Clancy people understand how to lead a customer through the move while their stress level is high.”

About Clancy Relocation & Logistics

Founded in 1921, Clancy has provided a growing range of storage and relocation logistics services for nearly a century. One of its early company slogans “Moving with Care, Everywhere” still rings true today. Clancy has been an A+ rated BBB Accredited Business for more than 30 years. For more information on Clancy, please visit: clancymoving.com

About United

United Van Lines is America’s #1 Mover®. United Van Lines offers a full range of moving solutions. With headquarters in suburban St. Louis, United Van Lines maintains a network of 400 affiliated agencies. For more information about United Van Lines visit: www.UnitedVanLines.com

In Westchester County, Reid Whittemore leads the moving industry.

Who is the #1 sales representative for the #1 quality agent for the #1 moving van line in the country?  Reid Whittemore is.  For nearly 13 years Reid has brought his lifetime of professional experience with moving and storage to Clancy Customers.  Having worked at another United Van Lines agency prior to joining Clancy, Reid knows what is involved in relocating local, long-distance, or international customers.  Even before joining the moving industry, Reid was involved in Courier and Air Freight transportation of goods.  Since being at United, Reid has been awarded “Master’s Club” status for the high volume of moves he’s been a steward to several years running since the award’s creation.

Making the Moving Process Easier for Customers

Reid earned his reputation doing the extra things that make the moving process easier for the customer. He has experience moving priceless artwork, using cranes, crating of statues and all of the uncommon scenarios that can make a move beyond average. Yet his logistics experience allows him to handle these scenarios with ease.  Reid can also provide moves of pianos or pool tables, single bedrooms, or help to coordinate the sending of your children off to college.  Whether you need a single room or a whole houseful moved, reach out to Reid Whittemore.  No move is too small or unique for Reid to provide assistance.

Before graduating with a bachelor’s degree from Franklin & Marshall College in Pennsylvania, Reid was Hudson Valley born and raised. He grew up in Croton-on-Hudson and spent many summers enjoying the Hudson River Valley. Fast forward back to present day, Reid has a son in the US Airforce and a daughter that works in the financial industry.

About Clancy

Established in 1921, Clancy Relocation & Logistics provides residential and commercial services ranging from household moves to more complex commercial office relocations. Based out of locations in New York and Connecticut; Clancy’s people, process, and technology work together to help improve the experience of all clients.  And as a founding agent for United Van Lines, our moving company has the licenses and authority to relocate families not just across town, but also across state lines or to a new community internationally. Please contact us with any questions you may have about moving and storage.   It is our goal to earn your referral and repeat business.

About United Van Lines

United Van Lines is America’s #1 Mover®. United Van Lines offers a full range of moving solutions from do-it-yourself to full-service. With headquarters in suburban St. Louis, United Van Lines maintains a network of 400 affiliated agencies. For more information about United Van Lines visit: UnitedVanLines.com.